National Rail Enquiries currently answers over 120 million enquiries per year through various channels. Last year saw almost 100 million enquiries through self service channels alone – including the Online Journey Planner, Live Departure Boards and TrainTracker. Despite the continuing growth of self service, the well recognised 08457 48 49 50 number remains Britain’s most volatile telephone number.
At the centre of the National Rail Enquiries operation, is the National Rail Communication Centre (NRCC). The NRCC manages the dissemination of information to all of the NRE channels in real time,
As if providing information on service disruption for the whole industry wasn’t enough, the NRCC also maintains a knowledgebase of data which sits behind the NRE website. This incorporates information on engineering work, products and promotions and non rail locations to name just a few. The work of the NRCC ensures that all of the NRE channels have access to comprehensive and accurate information at all times.
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