Privatisation is all about driving value and efficiency through open competition. So it is something of a paradox that the privatisation of rail created, if not a monopoly for the provision of IT services, then, at the very least, a highly restricted market.
“Although the privatisation process created multiple rail companies, these new operators had very little choice in IT service providers,” explained EWS Chief Information Officer Guy Mason. “It was a real struggle to get good value.”
“At EWS, we wanted a provider with a culture similar to our own: responsive, customer-focused and really hungry for the business.”
In its drive towards improved value, greater flexibility and faster response times, EWS turned its attention to a fledgling partnership that existed between one of its own businesses and Thales, a leading global electronics and information systems supplier with specialist expertise in the transport sector.
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