With the introduction of the ITIL, IT Infrastructure Library, standard for information technology processes, the Transeo Service Desk now sits at the centre of all communication between the user and the systems service delivery organisation.

Transeo operates a dedicated, transport focused 24x7 service desk in the UK, delivering effective support and incident management to a range of customers across the UK and France.  Through the service desk, clients can access support and technology skills intimately familiar with the UK and French rail and wider transport environment.  Not only that, Transeo also provides applications and infrastructure support, operated by Transeo or third parties such as Network Rail, Atos Origin and other specialist suppliers to the UK rail industry.

The Service Desk is backed by a modern, expanding, data centre and communications network, connected to all the major UK rail networks, including those of BT and Global Crossing.  This data centre provides a platform for the operation of servers and hosted applications for rail and non-rail customers, allowing the economies of scale to be passed on to customers through cost reductions.  As both the leading VOIP, voiceover IP, installation and the principal example of server virtualisation in UK rail, Transeo is ideally placed to exploit the reducing cost base of telecommunications and servers to the benefit of all operators in the UK and European rail industry and the broader transport market.

Through the combination of technology, facilities and rail experienced staff, Transeo delivers both increased effectiveness and reduced costs from IS/IT infrastructure.  Our service offer to you:

• Service personnel that understand and recognise the particular needs of the rail user community and broader transportation
• Deliver priorities aligned with business objectives
• ITIL based processes that are tailored appropriately to reflect your transport mode
• Flexible tools and support that facilitates operational delivery
• Knowledge that is captured and utilised

Transeo currently hosts and operates servers for customers in the UK and France, from single server installations to major and complex implementations across several hundred servers such as the UK National Rail Online Journey Planner.